Return & Refund Policy

At homedecu, we strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this policy carefully before making a purchase.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. To cancel an order, please contact our customer service team as soon as possible with your order details. Please note that orders that have already been processed for shipment cannot be canceled.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Items that are damaged, altered, or missing original tags will not be accepted for return.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Refunds will be issued for the purchase price of the item(s) returned. Original shipping fees are non-refundable unless the return is due to our error. For items purchased during a promotion or sale, the refund amount will reflect the discounted price paid.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement to confirm the transaction. Some processing delays may occur depending on your financial institution.

If you still have not received your refund after verifying with your bank, please contact us immediately. We will investigate the issue and work with our payment processor to resolve it promptly. Be prepared to provide your order number, payment details, and any communication regarding the refund.

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